We may change this policy from time to time by updating this page. You should check this page regularly to ensure that you are at all times aware of the current policy. This policy is effective from 25 August 2020.
Collection of personal information
We may ask you to provide the following information:
* contact information, including email address;
* demographic information such as address and postcode; and
* other information relevant to customer surveys and/or promotions.
We do not collect sensitive information about visitors to our website.
As with most online businesses, we may log information about your access and use of our Site, including through the use of Internet cookies, your communications with our Site, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider.
We may contact you to voluntarily respond to questionnaires, surveys or market research to seek your opinion and feedback. Providing this information is optional to you.
If we receive your personal information from third parties, we will protect it as set out in this Policy.
Use of personal information
We collect and use the personal information for purposes including:
a) to better understand your needs, enabling us to improve our products and services;
b) to consider your request for a product or service;
c) to enable us to provide a product or a service to you;
d) to coordinate delivery of your goods;
e) to facilitate and process your orders and payments;
f) to carry out or respond to your queries or requests;
g) to provide infromation to you that you have requested;
h) to provide additional information to you as requested by you and to respond to your queries about our products;
i) to facilitate online chat;
j) for regulatory reporting and compliance with our legal obligations;
k) for use in direct marketing of promotions, products and services that we think might be of interest to you, including to add to a database compiled by us for this purpose;
Disclosure of personal information
We may use and disclose your personal information for the purposes for which it was collected or for a related purpose such as:
a) for the purpose of providing services to customers;
b) to third parties, including sub-contractors who assist in providing information, products and services to you.
If there is a change of control of our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. We would seek to only disclose information in good faith and where we have sought to maintain confidentiality.
We will not sell, distribute or lease your personal information to third parties.
You may request details of personal information that we hold about you, in certain circumstances set out in the Privacy Act 1988 (Cth). An administrative fee may be payable for the provision of information. If you would like a copy of the information which we hold about you please email firstname.lastname@example.org. We will respond within a reasonable time. WE may refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.
If you believe that we have breached the Australian Privacy Principles and wish to make a complaint about that breach then please email us at email@example.com setting out details of the breach. We will promptly investigate your complaint and respond to you in writing setting out the outcome of our investigation, what steps we propose to take to remedy the breach and any other action we will take to deal with your complain.
Storage and Security
We are committed to ensuring that the information you provide is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
Cookies and Web Beacons
We may use web beacons on this Site from time to time. Web beacons or clear .gifs are small pieces of code placed on a web page to monitor the behaviour and collect data about the visitors viewing a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.
Links to other websites
If you have any queries regarding your House of Bamboo® Online Store purchase order, or if you need support for your Product, please contact House of Bamboo Sales Support at 1300 665 703.