FAQ’s

Frequently Asked Questions

What type of maintenance is required for bamboo and your natural materials?

Any ‘natural materials’ e.g. the leather of shoes or handbags, when exposed to the outdoor elements, will be affected in some way.

The material may dry out and appear grey, crack or in some instances bamboo (due to its high starch content) may attract fungus and turn ‘black’ when saturated in the rain or in an environment conducive to fungus and mould.

This can be overcome in most cases, with regular and proper maintenance. Most importantly any fading does not impact on the integrity of the material.

Bamboo maintenance

Many people love the silvery-grey colour which happens naturally in timbers and bamboo over time. If you don’t, you can opt to coat the bamboo in our specially formulated clear protector which will delay the greying process. As with any outdoor product, this will require some maintenance with re-coating every 12-18 months or so (depending on how exposed it is)

Natureed® maintenance

Again there are many fans of the silvery-grey colour, often celebrated in shows like Grand Designs, which the Natureed® material naturally fades to over time. If you prefer the original colour it is very simple to maintain with decking oil which you can paint or spray on. We recommend Sikkens decking oil in oak or teak stain.

Are House of Bamboo materials suitable for DIY projects?

Yes, House of Bamboo products are DIY friendly and can be installed by handy people.

Can House of Bamboo assist in installation of their materials?

Yes, House of Bamboo can arrange for installation in the Sydney area for most projects applications.

Can House of Bamboo materials be shipped to my home?

We deliver direct to locations throughout all of Australia including Tasmania and New Zealand.

Can your indoor products be used outdoors?

Most of our products designed for interior applications can only be used indoors.

This is due to the manufacturing process and some sealants being water soluble.

If you plan on using these materials in high humidity areas or areas prone to moisture, please note that this is not their purpose however, if you seal the material well on both sides before installing, to assist in the material not expanding or becoming mouldy, then it may be fine.

Does bamboo split and is there a way to prevent that from happening?

Bamboo is a natural product and a feature of bamboo is that it may occasionally split or crack. Most cracking is caused by pressure difference of the air trapped between the solid nodes and the outside air.

It is less of a concern in humid areas; the dryer the climate, the more likely it is to crack.

Please note that splitting and cracking does not change the structural characteristics of bamboo and is more common in larger poles than in smaller poles. Cracking or splitting is a feature of bamboo and adds to the natural look of the product.

How does the quality and appearance of House of Bamboo's Natureed® and associated products differ from inferior materials?

House of Bamboo’s Natureed® and other materials are made from carefully selected lengths of sound plantation grown reeds or rods securely bound with strict quality control and stainless steel wiring.

This contrasts with cladding made of inferior randomly selected reeds or rods and bound with poor wire binding. Our materials are made to last with correct installation and care. As a natural material you will benefit from the beauty and uniqueness of the individual elements that make up your product choice.

There may be slight variations in colour or texture due to the nature of the product in its natural state.

How often do I need to maintain my fence?

This will dependent on your own particular environment. Some environments are harsher than others and will require more regular upkeep

How to Maintain Natural Bamboo

Is a floating floor not as solid as a traditionally installed floor?

The German engineered boards are the of the same quality. Once laid, you will not notice a difference between either.

The existing subfloor often dictates the application. Floating floors are utilised more often on subfloors that can not be nailed into such as concrete. Some also favour the floating floor due to the ease of installation, there is no messy glue and handy people can often install the flooring themselves.

Are floating floors noisy?

Floating floors consisted of a few thin layers of different materials. This causes a “noise” when you walk on it due to the combination of different materials touching.

Today, due to the new Strand Woven technology and German engineering, UClic system, we can provide a solid 14mm thick bamboo board which sits on top of underlay to minimise noise and is very easy to install.

What are the typical substrates that House of Bamboo materials screen and clad?

House of Bamboo materials are used to clad paling and metal fences, wire mesh, lattice, brushwood fences, brick and concrete walls, garage walls, above ground pools, rain water tanks, pool filters, air conditioners and deck and pool surrounds.

They are used for shading and cooling varied roofing structures and outdoor areas.

Is there a warranty on the bamboo blinds?

We cannot guarantee that bamboo blinds will remain free of mould and/or mildew, particularly in humid conditions encountered in many parts of NSW and QLD.

There is a two-step process used on the custom made range, including a wash followed by an anti-fungal treatment that may aid in this situation.

Despite this, local atmospheric conditions may provide the ideal environment for mould/mildew to develop and hence we cannot offer a warranty against the build-up of mould/mildew in Bamboo Materials.

Can I get a refund?

No refunds will be given if you have simply changed your mind.

For our refund and returns policy, please read our Terms & Conditions.